Building a Low-Cost AI Customer Service System
A SaaS company reduced their AI customer service costs by 65% using Global API...
Background
1000+ daily customer inquiriesPrevious cost: $0.02/messageGoal: Cut costs without sacrificing qualitySolution
Used DeepSeek V3.2 for initial triage + DeepSeek R1 for complex queries.
Results
Cost per message: $0.02 → $0.008Response time: < 2 secondsCustomer satisfaction: Maintained at 94%